Last updated: 20 August 2025

Whitespace Studios (“we”, “our”, “us”) is committed to protecting your privacy and complying with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our business, including our website and services.

1. What information we collect

We may collect personal information from you when you:

Contact us via our website, email, or social media
Request a quote or engage us for services
Subscribe to newsletters or marketing communications
Fill out forms on our website
Provide feedback or reviews

This may include:

Your name
Email address
Business name and website
Project brief and content
Payment information (handled securely via third-party providers)

We only collect personal information necessary for our services.

2. How we use your information

We collect and use your information for the following purposes:

To respond to enquiries and provide quotes
To deliver and manage web design and development services
To issue invoices and process payments
To improve our website and customer experience
To send updates or marketing material (only with your consent)

3. How we store and protect your information

We store personal information securely using trusted digital tools and cloud-based platforms. We take reasonable steps to protect your data from:

Loss or misuse
Unauthorised access or disclosure
Modification or destruction

Only authorised individuals have access to your data, and we regularly review our data protection practices.

4. Disclosure of your information

We do not sell or rent your personal information. We may share your information with trusted third-party service providers when necessary for business purposes, including:

Web hosting or email providers
Payment processors (e.g. Stripe, Hnry)
Project management tools (e.g. Notion, Trello)
Analytics tools (e.g. Google Analytics)

These third parties may store or process personal information outside of New Zealand. In such cases, we ensure your information is handled in accordance with the New Zealand Privacy Act 2020, and that those providers offer comparable privacy protections.

5. Cookies and website tracking

Our website may use cookies or tracking tools to enhance your experience and collect anonymous usage data.

Cookies may be used to:

Analyse website traffic
Improve website performance
Remember your preferences

You can manage or disable cookies in your browser settings.

6. Access and correction of your data

Under the Privacy Act, you have the right to:

Request access to personal information we hold about you
Request corrections if you believe any information is inaccurate

To make a request, please contact us (see Section 8). We will respond within 20 working days.

7. Data retention

We retain your personal information only as long as necessary to:

Fulfil the purpose it was collected for
Meet legal or tax obligations (e.g. invoice records)

Once no longer required, we securely delete or anonymise your data.

8. Contact us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Whitespace Studios
Email: hello@whitespacestudios.co.nz
Location: Auckland, New Zealand

If you're not satisfied with our response, you have the right to contact the Office of the

Privacy Commissioner:
📞 0800 803 909
🌐 www.privacy.org.nz

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date at the top.